Cyber Incident Response

Responding to indicators of potential malicious activity on your network that are known or suspected to be the result of a cyber breach.

DO YOU SUSPECT A BREACH? TELL US NOW

Every second counts during a live cyber attack. If you suspect foul play, tell us immediately.

Cyber attacks typically persist for a period of months. Threat actors are patient and use covert tactics to mask their activities. If you have noticed something suspicious, it is likely that the attack has already reached the final stages of the Kill Chain.

Call 0333 939 8080 to get immediate access to our CREST Cyber Security Incident Response (CSIR) accredited team so we can assess the threat.

WHAT IS CYBER INCIDENT RESPONSE?

JUMPSEC’s Cyber Incident Response is an emergency service, delivered by our CREST Cyber Security Incident Response (CSIR) accredited team, designed to quickly manage, contain, and neutralise the threat posed by an ongoing or historical attack.

JUMPSEC provides Cyber Incident Response to organisations that suspect that they are under cyber attack or know they have suffered a breach. In both circumstances, JUMPSEC’s objective is to facilitate rapid and decisive response to control the incident and limit the damage to the organisation.

Once the threat is identified, JUMPSEC pinpoints the source of the breach and isolates the affected devices to minimise any downtime and impact to your organisation. We meticulously remove any source of further threat and restore affected elements to enable business as usual operations to take place.

JUMPSEC are experienced in managing incidents of different magnitude and complexity, for a range of organisations with varying business and threat profiles, across industry sectors. Regardless of the nature of the attack, our team is on hand to identify and mitigate the risk.

Depending on the nature and severity of the incident, JUMPSEC can perform a range of incident response related activities, including:

  • Incident management: including stakeholder liaison, communication and collaboration with internal and third-party responders.
  • Technical investigation: including data and log retrieval and investigation, and forensic analysis of artefacts to gather and preserve evidence.
  • Incident response: remote and on-site response using internal tooling or JUMPSEC’s JCORE technology stack to contain and neutralise the threat.
  • Malware analysis: JUMPSEC analysts rapidly triage any suspicious files recovered to understand their function and provenance, and determine the nature and objectives of the attack.
  • Incident containment: address immediate security concerns following initial ejection of the attacker to prevent re-compromise, utilising JUMPSEC’s wider consulting capabilities as required to defend and secure affected systems and network devices.
  • Post-incident support: assist with post-incident activities such as internal and external reviews, evidence presentation for legal and/or criminal proceedings, and follow-on consultancy services to address security concerns following the breach.

WHY SHOULD YOU ENGAGE JUMPSEC TO PROVIDE CYBER INCIDENT RESPONSE?

A cyber security incident is one of the most devastating scenarios an organisation can face. The cost of breach is not limited to direct losses from theft or fraud, and can far exceed immediate financial loss. Examples include:

  • The cost of recovery

    Including rebuilding and replacement of systems.

  • Loss of revenue

    From operational downtime where business-critical systems are irreparably damaged or taken offline until security is restored.

  • Contractual penalties

    Related to service downtime.

  • Regulatory fines and scrutiny

    Due to non-compliance with GDPR, or intervention from industry authorities.

  • Reputational damage

    Undermining customer and shareholder confidence.

  • Loss of competitiveness

    Through the theft of IP or trade secrets in a breach, particularly when reliant on proprietary technologies or services as a key differentiator.

JUMPSEC's experience in handling complex incidents involving advanced threat actors gives our clients the best possible chance minimising the cost of breach.

Where many incident response service providers typically deliver strictly 'post-mortem' services, aligned more with management, clean-up and rebuilding, JUMPSEC leverage its technical security expertise across offensive and defensive disciplines to combat live, 'hands-on-keyboard' attackers while they are still active on the network. This maximises the opportunity to stop the attack, preventing the attacker from achieving their objectives and minimising the short- and long-term consequences of a breach.

WHAT OUTCOMES WILL JUMPSEC CYBER INCIDENT RESPONSE PROVIDE?

  • Rapid response and damage limitation

    Quick and decisive response to a suspected breach is vital to containing an attack and limiting the impact to your business.

  • Peace of mind through meticulous threat hunting

    Our CSIR accredited incident response team utilise the latest tools and threat intelligence to actively ‘hunt’ for threats, providing assurance that the threat has been eradicated.

  • Ensure business continuity and limit operational disruption

    Rapid and decisive incident response is central to cyber resilience, ensuring the uninterrupted delivery of core business services.

  • Scalable support throughout and beyond an incident

    JUMPSEC’s broader consultancy expertise and managed security services offer additional protection beyond an incident to prevent and detect future attacks.

Ready to find out more?

CYBER INCIDENT RESPONSE RESOURCES

Learn more about JUMPSEC's Cyber Incident Response service:

Brochure

Cyber Incident Response

benefits of cyber incident response
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FAQs

JUMPSEC's team is CREST Cyber Security Incident Response (CSIR) accredited.

Incident response exercises typically follow a staged delivery process:

  • Triage – Upon first contact with the client, JUMPSEC will remotely triage the situation to ascertain the nature and severity of the reported incident.
  • Investigation – JUMPSEC will deploy resources (remote or on-site) to investigate the breach. This typically involves the forensic analysis of logs, data gathering, and building understanding of the business context to piece together the events and understand the nature of the breach.
  • Containment – JUMPSEC will coordinate with the client to design an effective containment strategy once sufficient data has been gathered. It is important to ensure that containment is decisive, and all entry points that an attacker has into the network have been identified so that they can be comprehensively eradicated.
  • Monitoring – Following a breach, the majority of attackers will attempt to re-enter the network using the same of alternative access points. JUMPSEC recommends the deployment of its JCORE endpoint monitoring and remote response technology to identify and prevent any attempts at re-entry.
  • Remediation – Once the threat has been neutralised, JUMPSEC can support with remedial activities to address the root-cause of the breach, and advise on recovery procedures where systems have incurred damage.

During the initial contact with the victim, JUMPSEC will remotely triage the reported incident to determine its severity. Incident investigations typically come in one of two categories, according to the level of perceived risk:

  • Further investigation required – Investigations of user devices, systems and applications behaving in a way that could be considered malicious. These investigations are typically time-bound exercises to analyse and evaluate whether the activity is genuinely malicious. From this point, the investigation may be escalated to a full-scale incident response effort if evidence is found that a compromise has occurred, or an attack is currently underway.
  • Immediate response deployed – Full-scale incident response, deployed immediately where sufficient evidence can be gathered during triage that points to a live cyber attack.

Retaining JUMPSEC as an incident response provider facilitates seamless response in an incident. Retainer clients benefit from pre-established lines of communication, and a level of prior knowledge about the organisation's structure and digital infrastructure can facilitate more effective response and seamless cooperation between JUMPSEC, internal staff, and other third-party teams responding to the incident.  

Retainer customers can also benefit from the pre-deployment of JUMPSEC's JCORE technology stack to aggregate event log and endpoint data for use in an incident. The software can lie dormant until it is required, at which point it can be activated to provide immediate remote investigation and response capabilities to accelerate the response effort. 

Due to the cost associated with calling out a third-party provider, many organisations can delay the reporting of an incident before the risk can be confirmed. Engaging JUMPSEC's retainer service means that advice and guidance can be offered without triggering costly call-out fees for another third-party, giving you peace of mind that JUMPSEC is available for you to query as needed without running the risk of incurring hidden and unexpected costs.

Retaining JUMPSEC as an incident response provider facilitates seamless response in an incident. Retainer clients benefit from pre-established lines of communication, and a level of prior knowledge about the organisation's structure and digital infrastructure can facilitate more effective response and seamless cooperation between JUMPSEC, internal staff, and other third-party teams responding to the incident.  

Retainer customers can also benefit from the pre-deployment of JUMPSEC's JCORE technology stack to aggregate event log and endpoint data for use in an incident. The software can lie dormant until it is required, at which point it can be activated to provide immediate remote investigation and response capabilities to accelerate the response effort. 

Due to the cost associated with calling out a third-party provider, many organisations can delay the reporting of an incident before the risk can be confirmed. Engaging JUMPSEC's retainer service means that advice and guidance can be offered without triggering costly call-out fees for another third-party, giving you peace of mind that JUMPSEC is available for you to query as needed without running the risk of incurring hidden and unexpected costs.

No, JUMPSEC incident responders are highly skilled in using a range of bespoke and third-party agents and technologies from which to gather forensic evidence, extract and analyse log data, and plan and execute a decisive response, and are therefore able to provide a technology-agnostic solution.

However, JUMPSEC's JCORE technology stack is able to reliably provide the functionality required for effective incident response where clients do not have a suitable existing solution. This can be pre-deployed for retainer clients to aggregate event log and endpoint data for use in an incident. The software can lie dormant until it is required, at which point it can be activated to provide immediate remote investigation and response capabilities to accelerate the response effort.

JUMPSEC can leverage its offensive and defensive security expertise to provide tactical advantages during an incident. 

Offensive professionals often possess intimate knowledge of how to take down a system, allowing them to predict an attacker's movements and likely activities. They are also able to offer improved remedial guidance on how to secure a system and prevent re-compromise. 

Similarly, defensive professionals used to delivering monitoring and detection services know how and where to deploy to disrupt an attacker's path toward their likely objectives. JUMPSEC's experience of defending client estates and hunting for threats means we are well-versed in identifying, triaging, and terminating suspicious activity.

Yes, providing sufficient technologies are deployed on the estate, JUMPSEC can remotely extract log and system data for forensic analysis, and remotely deploy to areas of the network for response activities to take place. 

Some activities will always require an on-site presence, and some large-scale incidents can benefit from visible incident management to coordinate activities and control the situation.

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